Privacy Policy

Effective date: 09 September 2025

STK Water City Limited (“STK Water City”, “we”, “us”, or “our”) operates the website www.stkwatercity.com (the “Site”) and is the data controller of your personal data collected through the Site. We take care of your personal data and are committed to its confidentiality and security.

By using the Site, you agree to the collection and use of information in accordance with this Policy.

1) What we collect

a) Information you provide

• Contact details (name, email, phone, organization, location) submitted via forms, requests for quotes, support messages, or newsletter sign-ups.

• Business details necessary to prepare proposals, contracts, or invoices (e.g., company name, billing details).

• Job application information (CV/resume, cover letter, qualifications), when applicable.

b) Information collected automatically (“Device/Usage Information”)

• IP address, browser type/version, time zone, language settings.

• Pages visited, referring/exit pages, clickstream and on-site actions.

• Cookies and similar technologies (see “Cookies” below).

We do not intentionally collect special-category/sensitive personal data through the Site.

2) Why we process your data (purposes & legal bases)

We process personal data only as needed to operate and improve the Site and to run our business:

• Provide and improve the Site; troubleshoot and protect against abuse/fraud (legitimate interests).

• Respond to enquiries, provide quotes, and perform contracts (contract or steps prior to entering a contract).

• Send updates/marketing where you have opted in (consent; you can withdraw anytime).

• Analytics and performance measurement to understand usage and improve content (legitimate interests).

• Legal and compliance obligations (legal obligation).

3) Cookies & tracking

We use cookies and similar technologies to operate the Site, remember preferences, and measure performance. You can control cookies via your browser settings. Disabling cookies may affect certain features. If a cookie banner is displayed, your choices there will be honored.

4) How we share information

We may share limited personal data with trusted service providers (e.g., hosting, analytics, email delivery, customer support, payment processing) under contracts that require them to protect your data and use it only for our instructions.

We may also disclose data if required by law or to protect rights, safety, or investigate fraud, or in connection with a business transfer (e.g., merger).

We do not sell personal data.

5) International transfers

Your data may be processed outside your country. When we transfer personal data internationally, we use appropriate safeguards (e.g., contractual protections) where required by law.

6) Data retention

We keep personal data only as long as necessary for the purposes above:

• General enquiries & form submissions: up to 24 months.

• Contract and billing records: up to 7 years (to meet accounting/tax laws).

• Security and web server logs: up to 12 months.

We may retain data longer if required by law or to establish/defend legal claims.

7) Your rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you.

• Rectify inaccurate or incomplete data.

• Erase data (where applicable).

• Restrict or object to processing.

• Data portability (receive a copy in a usable format).

• Withdraw consent at any time for marketing or other consent-based processing.

Residents of the EEA/UK also have GDPR rights and may lodge a complaint with their local supervisory authority. In Uganda, you may contact the Personal Data Protection Office (PDPO).

To exercise your rights, contact us using the details below.

8) Children’s privacy

Our Site is not directed to children under 13, and we do not knowingly collect their personal data.

9) Security

We apply reasonable administrative, technical, and physical safeguards to protect personal data. However, no method of transmission over the Internet or electronic storage is 100% secure.

10) Third-party links

Our Site may link to other websites we do not control. We are not responsible for their content or privacy practices. Please review their privacy policies.

11) Changes to this Policy

We may update this Policy from time to time. The latest version will always be posted on this page with the effective date.

12) Contact us

If you have questions about this Policy or wish to exercise your rights, contact:

STK Water City Limited

Email: stkwatercity@gmail.com

Phone: +256 782 597689 / +256 705 352973